Mia Cleaners is committed to providing a website and digital experience that is accessible, inclusive, and user friendly for all customers, including people with disabilities. We aim to ensure that everyone in the accessible Mia Cleaners area can browse our services, request information, and interact with us independently and with confidence.
Our goal is to align our website and digital content with the Web Content Accessibility Guidelines WCAG 2.1 Level AA. These internationally recognised guidelines explain how to make web content more accessible for people with a wide range of abilities, while improving usability for all visitors.
By working towards WCAG 2.1 AA, we focus on ensuring that our content is perceivable, operable, understandable, and robust across many devices, browsers, and assistive technologies. We review our design, code, and content with these principles in mind.
The Mia Cleaners website has been designed to be compatible with modern screen readers to support visitors who are blind or have low vision. We aim to:
Provide clear and descriptive headings to help users navigate quickly between sections of a page. Use meaningful text labels for buttons and controls so that screen reader users understand the purpose of each action. Include alternative text for images where they convey important information about Mia Cleaners services. Maintain a logical reading order so that content is announced in a way that makes sense.
If you experience difficulty using a screen reader on any part of our website, you can contact us to describe the issue and the page where it occurs. This helps us improve our support for assistive technologies.
We recognise that many people navigate websites using only a keyboard or alternative input devices. The Mia Cleaners website is being developed and tested to be fully usable without a mouse. This includes:
Allowing users to move through links, buttons, and form fields using standard keyboard commands such as the Tab, Shift plus Tab, and Enter keys. Providing a visible focus indicator so it is clear which element is currently selected. Structuring interactive elements in a logical order to support smooth navigation. Avoiding keyboard traps that prevent users from moving away from a specific element.
If you are unable to access a function, form, or piece of information at Mia Cleaners using only your keyboard, we encourage you to contact us so that we can investigate and address it.
Accessibility is an ongoing process at Mia Cleaners. We regularly review new content, features, and updates to reduce barriers and improve ease of use for all visitors. When we introduce new services or information, we consider accessibility from the outset and work to maintain consistency across the website.
There may be some parts of our website that are not yet fully accessible. When we identify issues, we prioritise fixes based on their impact and work to resolve them as quickly as reasonably possible.
Mia Cleaners welcomes feedback about the accessibility of our website and services. If you experience any barriers, need information in a different format, or require assistance using our online services, you can contact us using the contact form on our website or by writing to our customer service team at our main business address.
Please include a description of the problem, the page or service you were using, and the type of assistive technology or device you rely on. This information helps us understand and resolve the issue more effectively. We will review your request and aim to respond within a reasonable time frame with next steps or alternative ways to access the information or service you need.
Mia Cleaners is dedicated to serving every member of our community and the wider accessible Mia Cleaners area, and we appreciate your support in helping us create a more inclusive experience for all.